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I want to cancel my order, is it possible?
Yes it's possible.
For the White Glove delivery we simply ask you to notify us at least 24 hours before the scheduled delivery day so that we can notify our delivery team. Contact us at [email protected]. The amount of the order will be refunded in full within 5 to 10 days.
For the Standard delivery, we ask you to notify us no later than 24 hours after the validation of your order to be assured that the order has not yet been shipped. Contact us at [email protected]. The amount of the order will be refunded in full within 5 to 10 days.
If your order has already been shipped or delivered, we ask that you return the order to us at your expense within 14 days. If the item is in its original condition, we will refund the cost of the returned item without shipping fees. The amount will be refunded within 5 to 10 days. If the returned item is defective we will not be able to refund it. Contact us at [email protected].
#cancellation #order