Return and refund policy
Last updated Janvier 03, 2023.
Our mission is to provide the best products and services. Here is information about our return, exchange and refund policies. Please note that this policy only applies to orders placed through this website, and custom orders are subject to different terms.
Living plants are perishable and will respond to changing conditions. They will go through a period of adaptation as they settle in, from their journey to their new home. With our quality process and the help of our Plant Doctor, we guarantee that your plant will survive and thrive during this adaptation period. That is why we guarantee our plants for 30 days after receipt and up to 12 months by subscribing to our optional guarantee extension!
Despite our best efforts to protect plants with careful packaging, they are placed in the temporary custody of logistics services such as Chronopost®, Colissimo® or UPS® to ensure safe delivery. Sometimes packages are mishandled or exposed to extreme weather conditions. This can result in broken ceramics or plants arriving in poor condition. If this happens to you, don't worry, we will do what is necessary to remedy the situation. Contact us at [email protected] with your order number and photos of what you received and we will arrange a replacement.
Returns and exchanges of live plants
Due to the perishable nature of live plants and their sensitivity to varying conditions, returns and exchanges are not accepted.
Exceptions can be made on a case-by-case basis for large and extra large products delivered via our "White-Glove" service in the Île-de-France, and will entitle to a credit note valid on our e-shop in the country of purchase only. The products must be collected within 7 days of delivery. All cases will be subject to the delivery charges paid at the time of purchase. Contact us at [email protected] with your order number and photos of what you received and we will arrange a pickup.
Returns and exchanges of non-perishable items
Returns and exchanges of non-perishable items such as ceramics and accessories are accepted if processed within 7 days of receipt. Product must be secured and returned in its original packaging at your expense. Shipping charges for the original order are not refundable. Please allow approximately 5-10 days for processing. Contact us at [email protected] with your order number after our teams receive it.
Many types of products cannot be returned:
- Gift cards
- Downloadable software
- Books or magazines
All of our plant and pot sets are made to order. A member of our team personally selects your plant before cleaning, pruning and potting it in your chosen ceramic planter. Due to the personalized and perishable nature of our products, cancellations with full refunds are only accepted within 24 hours of your order date and as long as your order has not already left our facility. Cancellations after this time will be accepted under the following conditions:
- Within 48 hours after placing the order if your order has not yet been shipped, it will be fully refunded within 5 to 10 days.
- If your order has left our facility, the package will need to be returned at your expense. The original shipping charges will be deducted from the refund.
For any question, please contact us at [email protected] and we will respond within 72 business hours.
- The Leon & George Team