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I have a last minute unforeseen event, I will be absent during the delivery, what should I do?
For White Glove delivery the first thing to do is to notify us by email at [email protected] or by phone at +33686879202 to tell us if a neighbor, friend, or caretaker can receive the plant for you, or if it can be safely dropped off at your doorstep. We will be able to transmit these new indications to the delivery person. If neither of these solutions is possible, we can also deliver to another address (office for example). Finally, as a last resort, we will schedule a new delivery. This service will be billed at the corresponding price to the delivery of your items, as indicated on the order form.
For Standard delivery La Poste Colissimo, Chronopost or UPS will send you an email to tell you the procedure to follow (redelivery or collection point). But don't delay in picking up your plant that needs light!
#lastminute #delivery