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L&G Plus Protection Plan
Do I need to return the damaged or dead plant?
No returns are required. We do require a photo of the current state of your plant to confirm the need for replacement.
How many times can I request a replacement?
As many times as needed. Your first replacement will come with the deepest discount and you’ll continue to enjoy savings on any future replacements.
Can I select a different plant for my replacement?
Yes. Plants are grouped by size and price tier, so you can choose a different variety within the same group to better suit your space and preferences.
How do I request a replacement?
Log into your Léon & George account and go to the “My Plants” section to initiate your replacement in just a few clicks.
Are pots or accessories included in the replacement?
No, L&G Plus covers plants only. Pots and accessories are available to purchase separately.
Can businesses or offices use L&G Plus?
Yes, L&G Plus is an easy solution for keeping office and commercial spaces consistently lush and presentable. If you're looking for a more hands-on service, we also offer in-office plant maintenance.
Is there a waiting period before I can request a replacement?
No, coverage starts immediately. You can request a replacement on Day 1 of your membership.
Will I be reminded before my membership renews?
L&G Plus is a monthly membership that renews every 12 months. You’ll have the option to opt out of renewal at the end of your 12-month term and billing will stop accordingly.
How do I cancel my L&G Plus membership?
You can cancel anytime if you haven’t ordered a replacement. Note that when you order your first replacement, you agree to completing a 12-month membership term from the time of purchase. For example: If you request a replacement after 4 months of ownership and then decide to cancel, you’ll still be billed for the remaining 8 months to complete the full year of coverage. Your membership can be cancelled as soon as this 8 months is complete.
Why do I need LG Plus?
Plants are living things, they can thrive for years or take an unexpected turn within weeks. L&G Plus was designed to give you total peace of mind by offering unlimited replacements with an ongoing discount plus direct access to Plant Doctor support. Whether your plant is struggling, no longer fits your space, or just isn’t looking its best, L&G Plus ensures you’ll always have a simple, affordable way to keep your home lush and beautiful, without the stress or uncertainty when it comes to plant care.
Is L&G Plus worth it if I rarely replace my plants?
Even if you do not anticipate the need to replace your plant, L&G Plus provides peace of mind, expert support and other member perks. If you're on the fence, we recommend opting in.