Terms & Conditions of L&G Plus

Terms of Service (TOS)

25 June 2025.
These Terms of Service apply exclusively to the Léon & George Plus ("L&G Plus") Program on orders placed via:

• Léon & George Europe: leonandgeorge.fr

1. Program Overview

The Léon & George Plus (“LG Plus”) Program offers members a unique plant protection plan designed for peace of mind, with comprehensive replacement, priority plant care support, and exclusive member perks for any eligible plant purchased from Léon & George.

2. Eligibility & Enrollment

• Age Requirement: Membership is available to individuals aged 18 or older.
• Eligible Purchases: Any plant purchased from Léon & George is eligible for coverage, regardless of whether it’s for residential, commercial, retail, or office use.
• Sign-Up Process:
  • Customers may enroll during checkout for new purchases or add coverage to any previously purchased eligible plant via their account.
  • No approval is required for enrollment.
  • Account creation on the Léon & George website is required to manage membership.

3. Membership Fees & Payment

• Fee Structure:
  • Membership fees are charged monthly and vary by plant size and type.
  • A minimum monthly fee of 4€ applies.
  • Fees for multiple plants are aggregated, with the minimum applying once per account.
• Dynamic Pricing:
  • All fees are dynamically displayed and confirmed at the time of plant selection or coverage.
• Tiers & Deductibles:
  • Multiple tiers are grouped by plant size and cost.
  • A progressive deductible applies: the first replacement is at one deductible amount, and all subsequent replacements use a higher deductible.
  • Deductible amounts are disclosed at the time of plant selection or replacement request.
• Payment Processing:
  • Payments are securely processed through Stripe. Léon & George does not store payment information.
• Billing Cycle & Renewal:
  • Your LG Plus subscription operates on a monthly cycle. When you subscribe, your first payment covers a prorated period from your subscription start date until the first day of the following month. After this initial prorated period, all subsequent payments are charged on the 1st of each month.
• Failed Payments:
  • If payment fails, members are prompted to update their payment method. No late fees are assessed.
• Promotional Offers:
  • Free trials and other promotions may be offered at Léon & George’s discretion and can be changed or ended at any time without notice.

4. Membership Benefits

• Unlimited Replacements:
  • Members are eligible for unlimited plant replacements at up to 70% off retail price, subject to progressive deductibles and shipping fees.
• Comprehensive Coverage:
  • Coverage includes accidental damage, neglect, natural causes, pests, missed waterings, overgrowth, and more.
• Priority Support:
  • Direct access to Plant Doctors and personalized care advice.
  • Front-of-the-line support for all inquiries.
• Exclusive Perks:
  • Preferred pricing on selected plant care tools and accessories.
  • Access to exclusive offers and content.
• Seamless Replacement Process:
  • Easy replacement requests via the customer account.
  • No complex returns or lengthy support calls.
• Flexible and Hassle-Free:
  • No hidden fees.
  • Cancel anytime if no replacement has been claimed.

5. Replacement Process & Limitations

• Unlimited Replacements with Deductibles:
  • No annual limit on replacement requests.
  • Deductibles are progressive and disclosed at the time of request (first vs. subsequent replacements).
  • Shipping fees apply and are variable, matching the standard shipping rate for the equivalent plant at retail. The shipping fee is always disclosed at the time of the replacement request.
• Request Requirements:
  • Members must submit a photo and a brief explanation for the replacement request (not strictly enforced, but encouraged).
• Exclusions:
  • Coverage does not apply to intentional or malicious damage.
  • Léon & George reserves the right to deny replacement for suspected abuse or unreasonable replacement frequency.

6. Cancellation, Refunds, and Commitment Period

• Plant-Specific Commitment:
  • Each plant enrolled under LG Plus initiates its own 12-month coverage commitment.
  • If a replacement is triggered for a covered plant, the customer is responsible for paying for the full 12-month period of coverage for that plant.
• Cancellation Policy:
  • If no replacement has been claimed, members may cancel at any time with no penalty and no further charges.
• Refunds:
  • No refunds or prorated credits for unused coverage.

7. Member Obligations

• Plant Care:
  • Members are expected to provide reasonable care to their plants. Coverage may be denied for clear cases of intentional harm or neglect.
• Documentation:
  • A photo and brief message are requested with each replacement claim.

8. Transferability

• Transfer of Coverage:
  • LG Plus coverage and membership may be transferred if the plant is gifted, sold, or transferred to another individual. The new owner must create or have a Léon & George account.

9. Termination & Suspension

• By Léon & George:
  • Membership may be terminated for abuse, fraud, or excessive/unreasonable replacement claims. Léon & George’s decision is final and there is no appeals process.
• By Member:
  • Members may cancel as per the policy outlined in Section 6.

10. Changes to Terms

• Léon & George reserves the right to modify these Terms at any time.
• Notice will be provided via email or through account notification.
• Continued use of the Program after changes constitutes acceptance.

11. Dispute Resolution & Governing Law

• Governing Law:
  • These Terms are governed by the laws of the France.
• Arbitration:
  • Any dispute arising from these Terms or the Program shall be resolved by binding individual arbitration under the rules of the France. Members waive any right to participate in class or representative actions.

12. Privacy

• Data Use:
  • LG Plus follows the Léon & George general Privacy Policy.
  • Payment information is processed via Stripe; no payment data is stored directly by Léon & George.

13. Contact

For all questions or support, please contact: [email protected].