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All you need to know about ordering Léon & George plants

Your plants look so perfect in the pictures… Are they real?!

We're often asked if our plants are artificial… We swear they're real!

At Léon & George we do our best to ensure that you get the interior you dream of, without having to run through several stores to find the ideal composition.

Ready to install and to be admired, our houseplants are carefully selected and prepared. They are adapted to your desires and your space. Our green plants are accompanied by edition planters with noble and innovative materials. They will also be accompanied by clay balls (placed between the horticultural pot and the planter to preserve a good rate of humidity), a sophisticated finish thanks to the naturally stabilized moss that covers the potting soil and our maintenance advice.

Where do your plants come from?

Get ready to open your home to a new leafy botanical friend that will transform your space into an oasis of well-being!

Our plants come from European nurseries committed to sustainable and responsible agriculture. With trusted certifications such as MPS and ISO 9001, these nurseries are more than just suppliers: they are our trusted partners.

Why are we so meticulous in our selection of growers? Because we're passionate about promoting ethical agriculture. Our partners grow their plants using sustainable agriculture techniques, from efficient water management to rainwater harvesting. We don't just choose them; we get to know them, visit them and cultivate a relationship based on mutual respect and a love of greenery.

So, for a detailed look at your future leafy companion, don't hesitate to consult its product sheet. You'll discover not only care tips, but also the special features that make it an ideal choice for enriching your interior ambience.

Add a touch of nature to your everyday life, while contributing to a greener future. It's a win-win situation for you and your new leafy friend!

Will the plant I receive be exactly like the one in the photo on your site?

Of course, no two plants look the same. Although we do our best to offer you a plant that looks as much as possible as the photos, there will always be variations, which is what makes each plant unique!

What is the 30-day plant guarantee all about?

We want to ensure that everyone has a successful experience with their plants. Our plants are all easy to care for and come with our care instructions to guide you in their care. Even so, if your plant dies within the first 30 days of receipt, we will replace it!

All you have to do is contact us!

Learn more about your plant's guarantee.

What will I receive with my plant ?

If you order a plant with pot you will receive :

  • 1 plant
  • 1 pot
  • clay balls
  • decorative moss
  • a moisture meter (free, only for Large and Xlarge plants orders)
  • our plant care tips
  • Plant Doctor service access

If you order a plant without pot you will receive :

  • 1 plant in its growing plastic pot and adapted saucer
  • clay balls
  • decorative moss
  • a moisture meter (free, only for Large and Xlarge plants orders)
  • our plant care tips
  • Plant Doctor service access

Small and medium plants are shipped already assembled. Large planters and plants are shipped separately and you will simply have to follow our assembly guide. If you choose the "White-Glove" delivery, the plants will be assembled and installed for you on site by our experts.

Can I choose a single plant without a planter?

Yes!

Select the "Staging-Kit without pot" button in the Pot Option or "Nursery Pot" option.

For the Staging-Kit option, the plant will be delivered in its own horticultural pot, accompanied by a suitable saucer, clay balls, decorative moss and a watering indicator.

What makes Léon & George different from other online plant shops?

Our mission is to provide our customers with the highest quality products and experience. We offer online sales of exceptional plants, pots and accessories.

Exceptional products

When you buy from Léon & George, you receive hand-selected green plants carefully inspected for quality, beauty and size. We source from trusted local growers. Each Léon & George plant is pruned, cleaned and treated with our own natural soap, fertilizers and insecticides.

Léon & George plants are placed in pots of the highest quality, made in small batches and finished by hand. These pots are renowned for their strength, impermeability and sturdiness. Plants are potted to ensure optimum air circulation and drainage, and are covered with preserved decorative natural forest moss.

Our plant care products are formulated in-house and produced locally using natural ingredients and proven recipes.

Impeccable service

Each set of plants is treated with care and shipped securely in custom-designed packaging.

Local "White-Glove" delivery in Ile-de-France is a frictionless experience, with streamlined communication and exemplary customer service. Our team delivers and places your plant at the location of your choice, and takes away all unwanted packaging materials. 

Lifetime support

We offer free lifetime access to our Plant Doctor service, where you can chat with our horticultural experts to get all the plant care assistance you need. 

Try our service and discover the Leon & George difference. Our commitment to quality is our legend, and that's how we've become the leader in the premium plant industry.

What is the moisture meter and how does it work?

All large and extra large plant sets will include a sleek, innovative moisture meter that will tell you when it’s time to water. 

This moisture meter does not require batteries and uses a simple color scale: blue = no need to water, white = time to water. To use, gently insert as deep as possible into your plant’s soil, taking care not to damage any roots. Wait 20-30 minutes to read. If the window is completely white, water your plant as instructed on your care card. If the window is blue, hold off on watering until it turns completely white. Wait a couple of days before watering, the moisture meter should not be constantly bright blue.

After 9 months it will be time to replace the moister meter stick.

Please note that Léon & George does not take responsibility for damage caused by incorrect or forceful use of the moisture meter. 

I would like to give a plant as a gift. What is included ?

Each plant offered includes the chosen plant and pot set, as well as simple care instructions to keep the plant happy and healthy.

You can attach a gift message to the recipient from the checkout page.

We do not enclose invoices with packages.

Gift plants are also covered by our 30-day guarantee and Plant Doctor program, which means the recipient can call us at any time for help with plant care. Being a new plant parent can have its ups and downs, but we make sure our plants are simple to care for and easy to love!

When will I receive my plant?

Orders are processed within 5-10 business days, from monday to wednesday excluding weekends and holidays. Standard transit time is between 2-5 business days.

For faster delivery, we offer Express Treatment for eligible products. Orders are processed within 2-5 business days, from monday to wednesday excluding weekends and holidays. Express transit time is between 1-3 business days.

For the well-being of your plant, we only ship orders from monday to wednesday to ensures efficient travel time and avoids weekend transit.

Please note: During extreme weather conditions, we may decide to postpone shipment of your plant. You will be notified by email. This strategy ensures efficient travel conditions during severe weather can cause damage.

We appreciate your understanding and patience. After all, the weather is beyond our control!

For Paris and Ile-de-France, We also offer a hand-delivery service carried out by our teams from Wednesday to Saturday, depending on availability and by appointment.

How is my plant prepared and protected for transport?

We take great care in packaging each and every plant set to ensure it arrives in pristine condition. Our innovative, custom packaging allows us to not only protect our delicate ceramic planters but also any variety of living greenery. Unboxing is easy and delightful.

How do I choose the right plant for me?

Léon & George specializes in delivering plants adapted to modern life.

Forget complicated care, our plants are handpicked for their resilience and ease of maintenance. Nevertheless, it's crucial to consult the specific requirements and care guide for each variety. You'll find advice on sunlight, watering and other care tips tailored to your new green friend.

A few questions to ask yourself:

Don't hesitate to consult our different collections, which will meet every need and every space.

Are you still in a botanical fog? Don't panic! Our team of botanical experts is just a click away. Simply send us your questions to [email protected] and we'll help you find the perfect plant for your space.

What payment methods are accepted for buying plants online?

We accept a variety of payment methods, including credit cards, PayPal, Google Pay, Apple Pay, and bank transfers. All payments are secure to ensure a worry-free shopping experience.

SIMPLE TO CARE FOR, EASY TO LOVE

Find your perfect plant.

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