Léon & George Plant Guarantee
Last updated on December 22, 2022.
Our mission is to provide the best products and services. Here is information on our return, exchange and refund policies. Please note that this policy applies only to orders placed through this website, and that custom orders are subject to different terms.
30 day plant guarantee
Living plants are perishable and will respond to changing conditions. They will go through a period of adaptation as they settle in, from their journey to their new home. With our quality process and the help of our Plant Doctor, we guarantee that your plant will survive and thrive during this adaptation period. If your plant dies within the first 30 days of receipt, we will replace it free of charge.
The requirements for the replacement are as follows:
- If you notice any problems with your plant within the first 30 days of arrival, contact our Plant Doctor team with photos and a description of the problems at [email protected] or directly at our online service as soon as the first symptoms appear. They will help you diagnose what's going on and prescribe recommended adjustments.
- Despite adjustments and best care efforts, if your plant dies during this adaptation period, we will send you a replacement.
- The ailments must not be due to abuse or neglect, as determined by our Docteur Plante team.
- Limit of one replacement per plant ordered. The plant has not already been replaced under one of the warranties.
- Replacements will not incur a re-shipping fee or a "white-glove" delivery fee.
Issues observed within 30 days that may qualify for replacement:
- The plant arrives dead 1 or distressed and has excessive damage from transportation.
- The foliage shows largely discolored areas on more than 50% of the plant.
- The plant has lost more than 50% of its foliage.
- The plant arrives with parasites.
The normal characteristics of live plants or other aspects that will not be covered by this warranty are as follows:
- Brown tips and edges on less than 20% of leaves.
- Loss of less than 10% of overall foliage.
- Damage to less than 10% of the overall foliage.
- Natural or limited imperfections of the plant that are not due to improper packaging or conditioning.
- If defects can be easily removed or cut off and are not indicative of the immediate decline of the plant.
- If the defects are due to a non-respect of the instructions of maintenance or advice lavished by the Docteur Plante service.
- If the Doctor Plante service has not been contacted as soon as the first symptoms appear.
- The plant has contracted parasites in its environment after its arrival.
- Your houseplant was exposed to cool air below 15°C after its arrival.
- The plant has been intentionally or unintentionally damaged by a person, child or pet.
- Your plant was dropped off at a relay point following your absence at the time of delivery and you did not pick it up within 48 hours.
- You have received your plant but have not opened the package and unpacked your plant within 24 hours.
1 How do I know if my plant is dead?
Leaf drop is not a sign of a dead or dying plant, and it is not uncommon for plants to lose leaves during periods of transition, whether that’s transitioning to a new home or from season to season. To determine if a plant is still alive, scratch a trunk or stem at the base of the plant with something sharp like a coin or your fingernail. If the tissue below is green-tinged and damp, your plant is alive and will continue to sprout new fronds. If it is difficult to scratch, and only shows signs of dried black or brown tissue below, or that all the stems are hollow, the plant is dead.