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Orders & delivery
How does home delivery work?
All our plants (except Xlarge plants) are shipped with UPS, Chronopost or Colissimo Standard, within 2 to 4 working days. The houseplants are carefully packaged in recycled packaging specially designed for their safety. The average transit time is 2 to 5 working days.
For a delivery in Paris or in Ile-de-France, we offer our White Glove delivery service, carried out by our delivery team. The plants are set up in your home, if desired. You will be able to choose your delivery date at the order check-out. Our delivery people will contact you 30 minutes to 1 hour before delivery.
Xlarge plants are only available in Paris and Ile-de-France with our White Glove delivery service.
The shipping charges depend on the delivery zone, they will appear after the cart validation and the entry of the delivery information.
To find out more, discover our delivery experience!
How is my plant prepared and protected for transport?
We take great care in packaging each and every plant set to ensure it arrives in pristine condition. Our innovative, custom packaging allows us to not only protect our delicate ceramic planters but also any variety of living greenery. Unboxing is easy and delightful.
What is the price of shipping charges ?
The shipping price appears after fill in the delivery address after the cart validation. It varies according to the type of delivery (Standard or White Glove), the size, weight and destination of the package.
#delivery #price #shipping
What is the 30-day plant guarantee all about?
We want to ensure that everyone has a successful experience with their plants. Our plants are all easy to care for and come with our care instructions to guide you in their care. Even so, if your plant dies within the first 30 days of receipt, we will replace it!
All you have to do is contact us!
What should I do if I have a question about my plant or my order?
Just email us at [email protected], we'll be happy to help.
#question #help #contact #order
I want to order now but be delivered later, is it possible?
Absolutely.
For White Glove delivery, you can choose the delivery day when ordering; from Wednesday to Saturday. If you wish to schedule an appointment outside these hours, please fill in the "delivery instructions" field or contact us at [email protected], we will do our best to determine a time slot that suits everyone!
For Standard delivery shipped, you can request a shipping delay. Please fill in the "delivery instructions" field or contact us at [email protected]. If you are not present during the delivery, the package will be available at the collection point. But don't delay in picking up your plant that needs light!
#order #schedule #delivery
What are your delivery times? What if I want to be delivered outside of these hours?
White Glove delivery takes place on Wednesdays and Saturdays between 11am and 2pm, then 3pm and 6pm. If you wish to schedule an appointment outside of these days and times, complete the "delivery instructions" field or contact us on [email protected], we will do our best to determine a time slot that suits everyone!
For Standard delivery, if you are not present during the delivery, the package will be available at a collection point. But don't delay in picking up your plant that needs light!
#order #schedule
I haven't heard from the delivery person, is this normal?
For White Glove delivery our delivery person will contact you 30 minutes to 1 hour before delivery, be sure to note the day of delivery in your diary! If you have not heard from him/her as the delivery schedule approaches, contact us on [email protected] or by phone on +33686879202 we will locate the driver for you!
For Standard delivery, the schedule depends on the delivery persons’ itinerary. You can track your parcel with the tracking link that has been sent to you by email. In case of absence, the package will be available in a collection point. But don't delay in picking up your plant that needs light!
#delivery #delay #postman
I have a last minute unforeseen event, I will be absent during the delivery, what should I do?
For White Glove delivery the first thing to do is to notify us by email at [email protected] or by phone at +33686879202 to tell us if a neighbor, friend, or caretaker can receive the plant for you, or if it can be safely dropped off at your doorstep. We will be able to transmit these new indications to the delivery person. If neither of these solutions is possible, we can also deliver to another address (office for example). Finally, as a last resort, we will schedule a new delivery. This service will be billed at the corresponding price to the delivery of your items, as indicated on the order form.
For Standard delivery La Poste Colissimo, Chronopost or UPS will send you an email to tell you the procedure to follow (redelivery or collection point). But don't delay in picking up your plant that needs light!
#lastminute #delivery
I did not receive a confirmation email, is this normal?
Do not panic ! Your order is surely being processed and you should receive your confirmation email as soon as possible. Check your spam emails. If you still do not receive anything after a few hours, contact us at [email protected], we will resend the order confirmation to you.
#order #confirmation #email
Where do you deliver to? What if my delivery area is not listed?
France and Europe :
We deliver to all cities in France and European Union ! Select your delivery city at the bottom right of any Leon & George webpage to see what's available in your area. Our XLarge are currently only available for Paris and its suburbs. Do not hesitate to send us your specific requests at [email protected]. We will pay full attention to your request.
If your area is not listed or if you have difficulty entering the delivery address, you can indicate it in the delivery instructions or contact us at [email protected], we will make the necessary corrections to your delivery information.
USA :
We deliver to cities nationwide! Select your delivery city at the bottom right of any Léon & George webpage to see what's available in your area. Our California-based team will take care of you !
#delivery #area #location
Can I reschedule my delivery?
Of course! For White Glove delivery (X-Large and Large plants) we simply ask that you notify us at least 24 hours before the scheduled delivery day so that we can notify our delivery team. Contact us at [email protected] to let us know what changes you would like to make.
For Standard delivery (Tabletops and accessories), we ask you to inform us as soon as possible and at the latest 24 hours after the validation of your order to be sure that the order is not yet shipped. Contact us on [email protected] to indicate the desired changes.
#reschedule #postpone #delivery
How to track my order ?
For White Glove delivery by appointment, if you have a question or a special request, do not hesitate to contact us at [email protected].
For Standard delivery, you have received an email indicating the tracking number of your package. Go to the carrier's website to track your package. If you have not received your tracking number, contact us at [email protected] we will resend it to you.
#tracking #delivery #status
I did not pick up my plant in time from the collection point and it is dead, what should I do?
Contact us by email at [email protected] we will find a solution.
#delivery #damage #delay
I received my plant but it is damaged, what should I do?
For Standard delivery, after several hours spent in the dark, your plant may be a little stressed or have a broken stem. Do not panic ! it should regain all its vitality within a few hours after unpacking.
If, despite the attention we have paid to preparing for its trip, your plant is in poor condition, send us an email at [email protected] with a photo. We will return a plant to you immediately.
#delivery #damage #return #exchange #refund
I received my plant but the pot is broken, what should I do?
Do not panic ! Send us an email at [email protected] with a photo. We will resend a pot to you immediately.
#broken #planter #order #delivery
I want to cancel my order, is it possible?
Yes it's possible.
For the White Glove delivery we simply ask you to notify us at least 24 hours before the scheduled delivery day so that we can notify our delivery team. Contact us at [email protected]. The amount of the order will be refunded in full within 5 to 10 days.
For the Standard delivery, we ask you to notify us no later than 24 hours after the validation of your order to be assured that the order has not yet been shipped. Contact us at [email protected]. The amount of the order will be refunded in full within 5 to 10 days.
If your order has already been shipped or delivered, we ask that you return the order to us at your expense within 14 days. If the item is in its original condition, we will refund the cost of the returned item without shipping fees. The amount will be refunded within 5 to 10 days. If the returned item is defective we will not be able to refund it. Contact us at [email protected].
#cancellation #order
What is your return and refund policy?
You can view our return and refund policy. If you have any questions, please do not hesitate to contact us at: [email protected].
#return #refund #exchange #policy
When will I receive my plant?
Orders are processed within 5-10 business days, from monday to wednesday excluding weekends and holidays. Standard transit time is between 2-5 business days.
For faster delivery, we offer Express Treatment for eligible products. Orders are processed within 2-5 business days, from monday to wednesday excluding weekends and holidays. Express transit time is between 1-3 business days.
For the well-being of your plant, we only ship orders from monday to wednesday to ensures efficient travel time and avoids weekend transit.
Please note: During extreme weather conditions, we may decide to postpone shipment of your plant. You will be notified by email. This strategy ensures efficient travel conditions during severe weather can cause damage.
We appreciate your understanding and patience. After all, the weather is beyond our control!
For Paris and Ile-de-France, We also offer a hand-delivery service carried out by our teams from Wednesday to Saturday, depending on availability and by appointment.