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Orders & delivery

How does the delivery work?

For Large and XLarge plants (available in Paris and Ile-de-France) we offer our White Glove delivery service, carried out by our delivery team. The plants are set up in your home, if desired. You will be able to choose your delivery date at the order check-out. Our delivery people will contact you 30 minutes to 1 hour before delivery.

The shipping charges depend on the delivery zone, they will appear after the cart validation and the entry of the delivery information.

For Tabletops plants (medium and small), Mini, and for all our accessories for plant care and interior decoration (available everywhere in France and Europe), we ship by Colissimo Standard, Chronopost or UPS within 2 working days. The houseplants are carefully packaged in recycled packaging specially designed for their safety. The average delivery time is 2 to 4 working days.

To find out more, discover our delivery experience!

#delivery #experience

What is the price of shipping charges ?

White Glove deliveries (France only in Paris and its suburbs) from 19€.

Standard deliveries (All Europe via Colissimo, Chronopost or UPS) from 9€.

#delivery #price #shipping

What is your 45-day guarantee all about?

We want to assure you that anyone can be a successful plant owner. Our plants are all easy to care for and come with foolproof care instructions. It takes a little practice to develop a green thumb, but if the plant dies within your first 45 days, we'll replace it!

Send us an email at bonjour@leonandgeorge.com with your order number, to process any return or exchange wish.

#guarantee

What should I do if I have a question about my plant or my order?

Just email us at bonjour@leonandgeorge.com, we'll be happy to help.

#question #help #contact #order

I want to order now but be delivered later, is it possible?

Absolutely.

For White Glove delivery (XLarge and Large plants), you can choose the delivery day when ordering; Wednesdays and Saturdays. If you wish to schedule an appointment outside of these hours, please fill in the "delivery instructions" field or contact us at bonjour@leonandgeorge.com, we will do our best to determine a time slot that suits everyone!

For Standard delivery (Tabletops plants, Mini, and accessories) shipped within two working days and delivered within 48 hours to 4 days, you can request a shipping delay. Please fill in the "delivery instructions" field or contact us at bonjour@leonandgeorge.com. If you are not present during the delivery, the package will be available at collection point. But don't delay in picking up your plant that needs light!

#order #schedule #delivery

What are your delivery times? What if I want to be delivered outside of these hours?

White Glove delivery (XLarge and Large plants) takes place on Wednesdays and Saturdays between 11am and 2pm, then 3pm and 6pm. If you wish to schedule an appointment outside of these days and times, complete the "delivery instructions" field or contact us on bonjour@leonandgeorge.com, we will do our best to determine a time slot that suits everyone!

For Standard delivery (Tabletops plants, Mini, and accessories), if you are not present during the delivery, the package will be available at a collection point. But don't delay in picking up your plant that needs light!

#order #schedule

I haven't heard from the delivery person, is this normal?

For White Glove delivery (XLarge and Large plants) our delivery person will contact you 30 minutes to 1 hour before delivery, be sure to note the day of delivery in your diary! If you have not heard from him/her as the delivery schedule approaches, contact us on bonjour@leonandgeorge.com or by phone on 0686879202 we will locate the driver for you!

For Standard delivery (Tabletops plants, Mini, and accessories), the schedule depends on the delivery persons’ itinerary. You can track your parcel with the tracking link that has been sent to you by email. In case of absence, the package will be available in a collection point. But don't delay in picking up your plant that needs light!

#delivery #delay #postman

I have a last minute unforeseen event, I will be absent during the delivery, what should I do?

For White Glove delivery (XLarge and Large plants) the first thing to do is to notify us by email at bonjour@leonandgeorge.com or by phone at 0686879202 to tell us if a neighbor, friend, or caretaker can receive the plant for you, or if it can be safely dropped off at your doorstep. We will be able to transmit these new indications to the delivery person. If neither of these solutions is possible, we can also deliver to another address (office for example). Finally, as a last resort, we will schedule a new delivery. This service will be billed at the corresponding price to the delivery of your items, as indicated on the order form.

For Standard delivery (Medium & Small plants, accessories, care) La Poste Colissimo, Chronopost or UPS will send you an email to tell you the procedure to follow (redelivery or collection point). But don't delay in picking up your plant that needs light!

#lastminute #delivery

I did not receive a confirmation email, is this normal?

Do not panic ! Your order is surely being processed and you should receive your confirmation email as soon as possible. Check your spam emails. If you still do not receive anything after a few hours, contact us at bonjour@leonandgeorge.com, we will resend the order confirmation to you.

#order #confirmation #email

Where do you deliver to? What if my delivery area is not listed?

France and Europe :

We deliver to all cities in France and European Union ! Select your delivery city at the bottom right of any Leon & George webpage to see what's available in your area. Our Xlarge and Large plants are currently only available for Paris and its suburbs. Do not hesitate to send us your specific requests at bonjour@leonandgeorge.com. We will pay full attention to your request.

If your area is not listed or if you have difficulty entering the delivery address, you can indicate it in the delivery instructions or contact us at bonjour@leonandgeorge.com, we will make the necessary corrections to your delivery information. 

USA :

We deliver to cities nationwide! Select your delivery city at the bottom right of any Léon & George webpage to see what's available in your area. Our California-based team will take care of you !

#delivery #area #location

Can I reschedule my delivery?

Of course! For White Glove delivery (X-Large and Large plants) we simply ask that you notify us at least 24 hours before the scheduled delivery day so that we can notify our delivery team. Contact us at bonjour@leonandgeorge.com to let us know what changes you would like to make.

For Standard delivery (Tabletops and accessories), we ask you to inform us as soon as possible and at the latest 24 hours after the validation of your order to be sure that the order is not yet shipped. Contact us on bonjour@leonandgeorge.com to indicate the desired changes.

#reschedule #postpone #delivery

How to track my order ?

For White Glove delivery by appointment, if you have a question or a special request, do not hesitate to contact us at bonjour@leonandgeorge.com.

For Standard delivery, you have received an email indicating the tracking number of your package. Go to the carrier's website to track your package. If you have not received your tracking number, contact us at bonjour@leonandgeorge.com we will resend it to you.

#tracking #delivery #status

I did not pick up my plant in time from the collection point and it is dead, what should I do?

Contact us by email at bonjour@leonandgeorge.com we will find a solution.

#delivery #damage #delay

I received my plant but it is damaged, what should I do?

For Standard delivery, after several hours spent in the dark, your plant may be a little stressed or have a broken stem. Do not panic ! it should regain all its vitality within a few hours after unpacking. 

If, despite the attention we have paid to preparing for its trip, your plant is in poor condition, send us an email at bonjour@leonandgeorge.com with a photo. We will return a plant to you immediately.

#delivery #damage #return #exchange #refund

I received my plant but the pot is broken, what should I do?

Do not panic ! Send us an email at bonjour@leonandgeorge.com with a photo. We will resend a pot to you immediately.

#broken #planter #order #delivery

I want to cancel my order, is it possible?

Yes it's possible.

For  Xlarge and large plants (White Glove delivery) we simply ask you to notify us at least 24 hours before the scheduled delivery day so that we can notify our delivery team. Contact us at bonjour@leonandgeorge.com. The amount of the order will be refunded in full within 5 to 10 days.

For Tabletops and accessories (Standard delivery), we ask you to notify us no later than 24 hours after the validation of your order to be assured that the order has not yet been shipped. Contact us at bonjour@leonandgeorge.com. The amount of the order will be refunded in full within 5 to 10 days.

If your order has already been shipped or delivered, we ask that you return the order to us at your expense within 14 days. If the item is in its original condition, we will refund the cost of the returned item. The amount will be refunded within 5 to 10 days. If the returned item is defective we will not be able to refund it. Contact us at bonjour@leonandgeorge.com.

#cancellation #order

What is your return and refund policy?

You can view our return and refund policy. If you have any questions, please do not hesitate to contact us at: bonjour@leonandgeorge.com.

#return #refund #exchange #policy

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