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Frequently Asked Questions About Our Plant Delivery Service

Featured Questions

I have a last minute unforeseen event, I will be absent during the delivery, what should I do?

For White Glove delivery the first thing to do is to notify us by email at bonjour@leonandgeorge.com or by phone at +33686879202 to tell us if a neighbor, friend, or caretaker can receive the plant for you, or if it can be safely dropped off at your doorstep. We will be able to transmit these new indications to the delivery person. If neither of these solutions is possible, we can also deliver to another address (office for example). Finally, as a last resort, we will schedule a new delivery. This service will be billed at the corresponding price to the delivery of your items, as indicated on the order form.

For Standard delivery La Poste Colissimo, Chronopost or UPS will send you an email to tell you the procedure to follow (redelivery or collection point). But don't delay in picking up your plant that needs light!

#lastminute #delivery

What is Léon & George, and how does it work?

Léon & George delivers healthy and beautiful indoor plants to your door—already potted, styled, and ready for their closeup. Every delivery also includes a 45-day guarantee and lifetime plant care support to keep your leafy friends happy and healthy. Customers can choose the size and variety of plant as well as specify the pot color and styling, or keep things simple and take a recommendation from one of our stylists. Léon & George also offers accessories, decoration and care products to keep your plants healthy. Léon & George also provides plants for offices (advice, delivery and maintenance). You can contact us at bonjourpro@leonandgeorge.com for your plant office installation. Our Plant Doctor will bring you support anytime, do not hesitate to write at bonjourdocteur@leonandgeorge.com

Certified Greenery : All greenery is grown or acclimated in the Netherlands to certify the highest level of quality approved by european agriculture requirements. The exotic plants’ horticulturists are thoroughly selected for their social and environmental responsibility. We regularly visit horticultural companies to assess the level of production and growth. In this way, we can guarantee a healthy product of excellent quality.

#about #office #quality #service

What is your 45-day guarantee all about?

We want to assure you that anyone can be a successful plant owner. Our plants are all easy to care for and come with foolproof care instructions. It takes a little practice to develop a green thumb, but if the plant dies within your first 45 days, we'll replace it!

Send us an email at bonjour@leonandgeorge.com with your order number, to process any return or exchange wish.

#guarantee

Do you offer a business maintenance service?

Yes ! We have a personalized offer for offices for the greening of their spaces, as well as a plant maintenance option. Visit our Business Section website or contact us at bonjourpro@leonandgeorge.com, we will be happy to support you in your project.

#office #professional #business

Can I reschedule my delivery?

Of course! For White Glove delivery (X-Large and Large plants) we simply ask that you notify us at least 24 hours before the scheduled delivery day so that we can notify our delivery team. Contact us at bonjour@leonandgeorge.com to let us know what changes you would like to make.

For Standard delivery (Tabletops and accessories), we ask you to inform us as soon as possible and at the latest 24 hours after the validation of your order to be sure that the order is not yet shipped. Contact us on bonjour@leonandgeorge.com to indicate the desired changes.

#reschedule #postpone #delivery

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